康明斯是一家提供平等机会的企业，我们吸引并考虑所有符合条件的求职者。我们尊重个体的差异，重视整体的多元性，始终致力于为每一位候选人提供平等的机会，激发你的潜能。
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. We attract and consider all qualified persons. We respect individual differences, value overall diversity, and are always committed to providing equal opportunities for every candidate, powering your potential.
Description:
岗位职责：- 协助完成日常工作和课堂培训期间的常规车间活动。
- 协助进行清洁、检查、拆卸等基础车间工作。
- 学习标准维修时间（SRT）并遵循文件化的程序和政策以完成基本的维修和保养工作。
- 协助完成所需文档，如已完成工作的记录和通过手写表格或业务系统输入屏幕的时间表。
- 根据技能和业务需求完成培训。
- 维护工作区域和工具的清洁及正常运作。
- 确保遵守所有相关的健康、安全与环境政策、程序和法规，并向主管报告任何问题/事故。
任职要求:- 确保承担责任 - 确保自己和他人为实现承诺负责。
- 有效沟通 - 发展和实现多模式沟通，清晰了解不同受众的特定需求。
- 灵活学习 - 在解决新问题时通过尝试积极学习，将成功和失败都当作学习的源泉。
- 计划和协调 - 制定工作计划并安排工作优先顺序，以达成与组织目标一致的承诺。
- 服务文档 - 创建并验证客户、设备和技术信息；使用必要的服务工具捕获特定数据；遵循程序并在服务管理系统中记录所需的信息，以便准确记录完成的工作。
- 技术升级 - 获取产品技术问题信息并利用可用资源，包括数据管理工具；将问题上报给技术水平更高的人员，平衡客户反应的及时性与调查工作；在合适的数据库中记录所有故障排除步骤，以确保无缝过渡并及时准确地响应票证解决方案。
- 诊断学应用 - 转化客户投诉以制定故障排除计划；遵循指导工作流程、程序、专用设备（如机械和电子维修工具）排除故障，并诊断计算机软件以隔离故障组件，从而实现成功维修；通过重复投诉确认维修并确保问题得到解决；记录业务系统故障排除的结果，以沟通为付款和历史追踪所做的事情。
- 电子服务工具应用 - 识别服务事件所需的可用硬件和软件工具套件；利用合适的电子工具组合来维护产品或诊断并排除故障；解释电子工具结果或提供建议以确定服务解决方案的后续步骤。
- 产品维修和维护 - 遵循指导方针维修和维护机械／电气产品，在标准维修时间内使用所需工具以确保优质维修服务；遵循指导方针拆卸和装配发动机或发电机，使用所需工具以确保一个整洁有序的环境；遵循再利用指导方针检查及更换零件和组件以最小化客户拥有成本；遵循指导方针实施损坏检查，以恢复至故障前的状况。
- 电气知识 - 通过遵守所有安全工作程序，包括穿戴个人防护装备以创造一个安全的工作环境，说明对关于在低压和／或高压下工作的康明斯和行业标准的了解；运用基本电气原理和电子组件知识使用适当的工具和程序以安全高效地诊断和维修产品。
- 机械知识 - 通过遵守所有安全工作程序，包括穿戴个人防护装备以创造一个安全的工作环境，说明对康明斯和行业标准的了解；运用基本电气原理和电子组件知识使用适当的工具和程序以安全高效地诊断和维修产品。
- 健康与安全基本知识 - 识别、报告并参加能够改善健康与安全的行动，倡导积极的健康与安全行为并发挥楷模作用，以营造相互依存的企业安全文化，促进实现无伤害的工作场所。
- 中学学位或同等资历证书。
- 该职位可能需要获得有关遵守出口管制或制裁法规的许可证。
- 要求最低水平的维修车间经验或基本水平的发动机产品知识。
- 基本机械知识。
Description:
- Assist with general workshop activities while completing on the job and classroom based training.
- Assist in cleaning, inspecting, disassembling and other basic workshop activities
- Learns Standard Repair Times (SRTs) and follows documented procedures and policies to complete basic repairs and maintenance
- Assists with completing required documentation, such as work completed documentation and time sheets via handwritten forms or business system input screens
- Completes training in line with skill and business requirements
- Maintains work area and tools for cleanliness and proper operation
- Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor
Qualification & Experience:- Ensure Accountability - Ensure personal and collective responsibility for delivering on commitments.
- Effective Communication - Develop and implement multi-modal communication, with a clear understanding of specific audience needs.
- Agile Learning - Actively learn through trial in addressing new problems, treating both successes and failures as learning opportunities.
- Planning and Coordination - Establish work plans and prioritize tasks to fulfill commitments aligned with organizational objectives.
- Service Documentation - Create and verify customer, equipment, and technology information; capture specific data using necessary service tools; follow procedures and record required information in the service management system for accurate documentation of completed work.
- Technical Escalation - Gather information on product technical issues and leverage available resources, including data management tools; escalate issues to more technically proficient personnel, balancing timely customer response with investigation efforts; document all troubleshooting steps in the appropriate database to ensure seamless transition and prompt accurate ticket resolution.
- Diagnostic Application - Translate customer complaints into troubleshooting plans; follow workflow instructions, procedures, and use specialized equipment (such as mechanical and electronic repair tools) to diagnose faults and isolate malfunctioning components in computer software for successful repairs; confirm repairs through repetitive complaints and ensure issues are resolved; record troubleshooting outcomes in business systems to communicate actions taken for invoicing and historical tracking.
- Application of Electronic Service Tools - Identify the available suite of hardware and software tools required for service events; utilize a combination of suitable electronic tools to maintain products or diagnose and rectify faults; interpret results from electronic tools or provide recommendations to determine subsequent steps in service solutions.
- Product Repair and Maintenance - Follow guidelines to repair and maintain mechanical/electrical products, using required tools within standard repair times to ensure quality repair services; adhere to guidelines in dismantling and reassembling engines or generators, employing necessary tools to ensure a tidy and organized environment; follow reuse guidelines to inspect and replace parts and components to minimize total cost of ownership for customers; comply with inspection guidelines to restore products to pre-failure conditions.
- Electrical Knowledge - Demonstrate understanding of working under low and/or high voltage conditions adhering to Cummins and industry standards by complying with all safety work procedures, including wearing personal protective equipment to foster a safe working environment; apply fundamental electrical principles and knowledge of electronic components using appropriate tools and procedures to safely and efficiently diagnose and repair products.
- Mechanical Knowledge - Demonstrate understanding of Cummins and industry standards by adhering to all safety work procedures, including wearing personal protective equipment to create a safe working environment; apply fundamental electrical principles and knowledge of electronic components using appropriate tools and procedures to safely and efficiently diagnose and repair products.
- Basic Health & Safety Awareness - Identify, report, and engage in actions that improve health and safety, advocate for positive health and safety behaviors, and model these behaviors to foster an interdependent corporate safety culture that promotes a workplace free of injuries.
- Completion of secondary education or equivalent certification.
- The position may require obtaining licenses related to compliance with export control or sanctions regulations.
- Minimum level of repair shop experience or basic-level knowledge of engine products is required.
